We are committed to providing superior quality services to our clients. Customers are asked to cancel any appointments that they will be unable to honour at least 24 hours in advance of their reservation. You must telephone the salon directly to cancel.
Patch Test Policy
If you are a new client, and you wish to avail of our Colour services, you must have a patch test at least 24 hours in advance of your colour appointment. This is for your comfort and is non-negotiable. If you are an established customer of ours, you must have a patch-test every 12 months.
Customer Complaints Policy
Our priority is for you to be completely satisfied with the service you receive from us. We run a professional business so we aim for the highest standards in everything we do. Complaints are rare but we take them seriously, so we have a complaints policy and process we follow to make sure things are put right where needed and we learn from your feedback.
What to do if you have a complaint
Tell someone you’re not happy with the service you’ve received, either while you are in the salon or within 2 weeks where possible after leaving the salon. Calmly and clearly explain the problem.
We will listen to your feedback and ask questions as necessary to understand why you are making a complaint. We aim to resolve all complaints within 8 weeks. If you have already left the salon, do not have your hair done at another salon as we have the right to see exactly what the service or treatment you received from us looks like.
We will arrange a suitable time for you to come back into our salon and discuss your complaint in private. Where we think your complaint is reasonable, we will redo the part or all of the service or treatment again as soon as possible, free of charge. The work will be done by a different stylist, if you prefer.
If we can not fix the problem, we may offer a partial or full refund, depending on how reasonable we consider your complaint to be.
Our right to refuse service
Occasionally we may be put in a position whereby we have to refuse service to a customer. The management reserve the right to refuse service to anyone if they have:
- threatened to harm one or any of our employees or customers
- created a safety issue or health hazard inside our salon or within close proximity to the salon
We also reserve the right to refuse service if:
- the salon has reached maximum capacity
- the salon is not open (i.e. outside normal business hours).
The Greene Room will never discriminate against anyone on the grounds of a person’s race, religion, sex, or other protected characteristics.